A few weeks ago, I landed my biggest Etsy sale to date. Every once in a while, I’ll sell something for a couple bucks on Etsy that goes towards my “play” money (let’s face it – it really goes towards more craft supplies). This sale made me feel really good about my silly little critter candles. I had a custom order for nine dinosaur candles that were going to sit on store shelves in a Florida boutique! It wasn’t just a bulk sale – I was gaining real storefront exposure!
I was nervous on a whole about this sale being it was my first big one through Etsy. Would my customer like the items I custom made for her? Would they be well-received by her customers? Apparently that was the least of my worries.
Moving forward, I am taking this as a good learning experience as a small business. I could have turned this positive selling experience into an ugly one. Instead, I’ve kept it a positive one because it could have been worse. I could have dealt with a nasty customer who wasn’t willing to work out a decent resolution. Instead, we promptly agreed on a fair fix and are keeping this transaction on good terms. I could have had to replace all of the candles, jars included, and lost a ton of profit on this sale. Instead, I got off easy only having to replace toppers.
The biggest lesson learned (business and otherwise) is that no matter how much care you take, bumps in the road happen and will happen. It’s how you compose yourself and move forward that matters. At the end of this transaction, I want this boutique to see that although my shop is small, I handle my sales in a truly professional manner. Maybe even in such a manner that they would want to do business again!